Sawgrass Print Utility Troubleshooting

Posted By Juan Yepes on April 2025

If you’ve run into unexpected issues with your Sawgrass printer—like poor print quality, software glitches, or design export errors—you’re not alone. These problems often arise after a Sawgrass software update and can severely affect your production workflow.

At Joto Imaging Supplies, we understand how vital your printer is to your business success. Whether you're printing on apparel, mugs, or photo panels, we’re here to help restore performance and print quality.

“As an authorized Sawgrass distributor with over 37 years of experience, we’ve seen these issues firsthand—and we know how to fix them.”

What’s going wrong: Common issues after a Sawgrass update

1. Print Quality Changes

Colors appear off, prints may be dull or oversaturated. Banding and reduced detail often result from default setting changes.

2. Settings Menu Looks Different

New software versions may rearrange or rename key settings, making it harder to find previous configurations.

3. Trouble Installing or Updating

Frequent on Windows PCs, especially after OS updates. Can include driver conflicts or install errors.

4. Design Files Export Incorrectly

Files from Photoshop, Canva, or Silhouette may shift in size, color, or detail after export.

5. Files Not Recognized

Caused by unsupported formats or incompatible export settings. Sawgrass may reject them completely.

Step-by-Step Fixes to Restore Sawgrass Performance

Step 1: Familiarize Yourself with the Updated Interface

Explore the Print Manager UI. Locate and note where substrate, color mode, and layout options have moved.

Step 2: Check and Correct Your Print Settings

Substrate Type: Use the correct match (e.g., Polyester, Ceramic).
Color Mode: Use “Photographic” for detail, “Vivid” for flat colors.
Print Quality: Increase quality if you see banding. Reduce slightly for oversaturation.
Resolution: 300 DPI is best for sublimation prints.

Step 3: Confirm the Use of Correct Color Profiles

Stick with Sawgrass ICC profiles for best color matching.
Match design software color space with print manager (sRGB).
Avoid CMYK workflows unless you’re color management savvy.

Step 4: Properly Export Files from Design Software

File Format: Use PNG or JPEG, not SVG or PDF.
Resolution: Export at 300 DPI, true print size.
Flatten Layers: Prevent render errors.
Avoid Transparency: Use white backgrounds instead.

Step 5: Update Your Printer Drivers

Visit the Sawgrass Support Center, download the latest driver, and restart your system.

Step 6: Use Genuine Sawgrass Inks

Ensure consistent color and avoid nozzle clogs.
Third-party inks may trigger firmware issues.

Step 7: Perform Regular Maintenance

Print Head Cleaning: Fix missing lines or uneven colors.
Check Ink Levels: Especially Cyan and Black.
Paper Loading: Ensure proper alignment and correct side.

Real Support from Joto Imaging Supplies

We test every recommendation in-house with the same blanks you use—from mugs to polyester shirts. Our insight is hands-on, not theoretical.

When to Contact Support

One-on-one help from experts who run Sawgrass printers daily
Support in English and Spanish
Driver and ICC profile setup guidance
Printer compatibility and material recommendations

Frequently Asked Questions

Why do my prints look faded?

Check your color mode, nozzle health, and ink brand.

What’s the best export format?

Use PNG or JPEG at 300 DPI. Avoid unflattened PDFs.

Can I use Canva or Silhouette Studio?

Yes, but export with correct sizing and resolution.

Do I need a new driver after updating?

It’s a good practice. Check for the latest version on the Sawgrass site.

Can I use non-Sawgrass inks?

We recommend against it. They may void your warranty and reduce quality.

Final Thoughts

Joto Imaging Supplies is more than a vendor—we’re your trusted sublimation partner. If you're still facing challenges, reach out—we're here to help you succeed.