What is your return policy?
All Sales are final. All returns require prior authorization from our Customer Service department. All returns must clearly display a Return Authorization Number (RAN) obtained from Customer Service. Packages not displaying a RAN will be refused. Authorized returns for goods other than defective merchandise will be subject to a 20% restocking charge plus return freight. Our policy, upon receipt of returned goods, is to either replace defective goods or issue the appropriate credit at Joto sole discretion.
Do you offer a warranty?
Joto's liability is limited to the replacement of products which are found to be defective. This warranty constitutes the sole liability of the manufacturer (or distributors) with respect to the product and is in lieu of and excludes all other conditions warranties, guarantees, obligations, rights or representations whether express or implied, and whether arising by operation of law or otherwise. No representative of the manufacturer (or distributors) or any other person or entity has any authority to offer any other warranty on behalf of the manufacturer.
What payment options do I have?
Payment can be made using: Visa, MasterCard, Certified Check, Discovery Card, AMX or ACH Transfer at time of order. Net 30 Terms may be established upon completion of our Credit Application. If you wish to pay using one of the above credit cards and your first order is over $1,000, we require that you complete a Credit Card Authorization Form. Please print the form, fill it out, sign it, and return it to us. Because of the rise in credit card fraud, you will also need to fax us a photocopy showing both sides of your card. When photocopying the credit card, please reduce the contrast on the copier so the copy is legible after it is faxed. If you prefer, you can also scan these documents and send them by e-mail.
Credit
We also offer credit terms to qualified applicants. If you wish to apply for credit please contact us to receive a Credit Application form, sign it and fax it to us. Allow three weeks for your application to be processed.
Once your application for credit has been approved you will be informed in writing that we have opened an account for you with a specified credit limit.
Credit terms are as follows:
- Opening order to establish terms must exceed $250.00.
- Our terms are net 30 days from date of invoice.
- Overdue Accounts:
How can I order?
You have 3 options for placing an order:
- Place your order online.
- Call us at:
1(800) 565-5686 (toll free)
(604) 520-1803
