Shipping policy

Terms and Conditions for Free Shipping on Orders over $250

Effective Date: April 2025

Joto Imaging Supplies is pleased to offer Free Shipping for qualifying orders of more than $250. Please review the following terms and conditions to ensure your order qualifies for this offer:

Eligibility

• Free Shipping applies exclusively to orders where the total before taxes and discounts exceeds $250(One Hundred and Ninety Nine US Dollars).²
• Overly bulky and lightweight items (such as “¹Minky Blankets” or large photo panels) may be excluded from free shipping as the packaging is too large to allow for free shipping.
• ²Tailgate deliveries will be charged at $100 per shipment, the balance of the related freight costs will be free.
• The Free Shipping offer is only available for orders shipped to Continental USA*.
• *Orders shipped to Alaska, Hawaii, U.S. territories, or international destinations do not qualify for this Free Shipping offer.
• *Remote locations – If the customer shipping address is in a remote area or subject to additional delivery fees, Joto Imaging Supplies reserves the right to cancel the order. In these circumstance Joto will contact the customer and offer the option to either proceed with the order with paid shipping or cancel the order without penalty.

Qualifying Products

• Eligible Products will display a Free Shipping banner on the product page.
• Orders eligible for Free Shipping can not be combined with non-qualifying items (such as Heat Press Equipment, Inks & Toners, or Transfer Vinyl) even if the total exceeds $250. The shipping fees will be added to the transaction.

Shipping Methods

• Free Shipping is offered through our standard ground shipping method. Delivery times may vary based on your location.
• Expedited shipping options are available at an additional cost and are not covered under the Free Shipping offer.

Exclusions & Modifications

• This Free Shipping offer cannot be combined with other promotions, discounts, or special offers unless expressly stated.
• Split shipments or separate orders cannot be combined to qualify for the Free Shipping offer.
• Joto Imaging Supplies reserves the right to modify or discontinue the Free Shipping offer at any time without prior notice.

Liability:

• Joto Imaging Supplies is not liable for any delays or damages caused during shipping.
• Customers are responsible for inspecting goods upon arrival and reporting any damages or discrepancies within 5 business days of delivery.

Returns and Refunds:

·         Standard return policies apply to all orders. Shipping fees are non-refundable.

By placing an order, you agree to these terms and conditions. If you have any questions regarding our Free Shipping policy, please contact Joto Imaging Supplies customer service for further assistance.

Terms and Conditions for Flat Rate Shipping

Effective Date: February 2025

Flat Rate Shipping:

1. Promotion Details:
• The flat rate shipping fee is set at $14.99.
• This rate applies to all orders up to 150 lbs. If an order has a product that must be shipped using a pallet this flat rate will not apply.
• If shipments are split between different warehouses, the flat rate will be applied to each individual shipment. For example: The total cost for one shipment from Las Vegas and another from Nashville from the same order would be $29.98.

1. Eligibility:
• This flat rate shipping offer is valid for all customers within the Continental United States.
• Orders must be placed through the official Joto Imaging Supplies website.

1. Shipping Method:
• Orders will be shipped via standard ground shipping.
• Expedited shipping options are available at an additional cost.

1. Exclusions:
• This promotion does not apply to orders requiring special handling or oversized items. Items that are light and bulky (ex.: Minky Blankets) may be  excluded as the packaging is too large to allow for flat rate shipping.
• The flat rate does not cover any additional fees that may apply for special shipments (including but not limited to tailgate deliveries and after-hours deliveries)

The related charges will be added to the flat rate shipping charge at the time of the order.

1. Changes and Cancellations:

o   Joto Imaging Supplies reserves the right to modify or cancel this promotion at any time without prior notice.

1. Liability:
• Joto Imaging Supplies is not liable for any delays or damages caused during shipping.
• Customers are responsible for inspecting goods upon arrival and reporting any damages or discrepancies within 5 business days of delivery.

1. Returns and Refunds:

o    Standard return policies apply to all orders. Shipping fees are non-refundable.

By placing an order, you agree to these terms and conditions. If you have any questions regarding our Free Shipping policy, please contact Joto Imaging Supplies customer service for further assistance.

Terms and Conditions for Pallet Shipping

Effective Date: February 2025

Pallet Shipping:

1. Promotion Details:
• The pallet shipping fee is set at $250.00 per pallet.
• This rate applies to all palletized orders, regardless of the weight or number of items.

1. Eligibility:
• This pallet shipping offer is valid for all customers within the Continental United States.
• Orders must be placed through the official Joto Imaging Supplies website and must meet the minimum requirements for pallet shipping.

1. Shipping Method:
• Orders will be shipped via freight services.
• Customers will be notified of the carrier and tracking details once the order has been dispatched.
• Expedited shipping options are available at an additional cost.

1. Exclusions:
• This promotion does not apply to non-palletized orders or orders requiring special handling beyond standard pallet shipping.

1. Delivery Conditions:
• Customers must have the necessary equipment and facilities to receive pallet shipments.
• Any additional charges for residential delivery, liftgate service, or other special delivery requirements are the responsibility of the customer.
•  
2. Changes and Cancellations:
• Joto Imaging Supplies reserves the right to modify or cancel this promotion at any time without prior notice.
3. Liability:
• Joto Imaging Supplies is not liable for any delays or damages caused during shipping.
• Customers are responsible for inspecting goods upon arrival and reporting any damages or discrepancies within 5 business days of delivery.

1. Returns and Refunds:
• Standard return policies apply to all orders. Shipping fees are non-refundable.

Did you know that Joto has three warehouses to serve US customers? We have warehouses in Blaine WA, Las Vegas NV, and Nashville TN.  Having three warehouses allows Joto to have most shipments delivered within 5 business days We also offer international shipment, however, our international orders will be shipped from our Vancouver warehouse. We already provide high quality products at Everyday Low Prices but to provide you with even more value we have subsidized your shipping rates. Our online freight calculator has been updated to reflect the new shipping costs. Place an order with us and see your new freight rates!    

Same Day Shipping

Warehouse Cut-off times for Same-Day* Shipping:

Nashville TN – 11:00 am EST / 9AM PST
Blaine WA – 12:00 pm PST
Las Vegas NV – 8:00AM PST

For orders that contain backorders we will reach you by phone/email. If you prefer to separate your order into multiple shipments for faster delivery times, extra shipments may incur additional shipping fees.  

Order Pick up

Joto offers a pick-up option from any of our warehouses. The following are our Terms and Conditions for Pick-Up services: All Pick-Up orders, placed before the cut-off times below, can be picked up with an appointment on the next business day. Orders placed after the cut-off can be picked with an appointment on the second business day after 10am.

 Cut-Off Times for Pick-up Orders:

Nashville TN – 11:00 am EST / 9AM PST
Blaine WA – 12:00 pm PST
Las Vegas NV – 8:00AM PST

 Important - Pick-ups MUST be confirmed before attempting pickup at the warehouse. You will receive an email advising pick-up time, pick-up time can also be checked online in your account by checking the status of your order. All warehouses require a copy of your invoice at the time of pick-up, please print and take a copy. Additional conditions may apply; contact our customer service for more information.  

Warehouse Hours

Blaine Head Office & Warehouse

Las Vegas Warehouse
Joto Paper c/o Advantage Warehouse
7050 S Lindell Drive, Unit #160
Las Vegas NV 89118

Nashville Warehouse

Shipping Options

All orders are shipped F.O.B. from our warehouses in Blaine WA, Las Vegas NV, Nashville, TN. Orders are shipped via Fedex,UPS or any other carrier at Joto’s preference. Shipments to Alaska are shipped via USPS. If you have an account with another courier or freight company and would prefer to use them, please provide us with your account number and specific shipping instructions when you place an order.  

Freight Cost

If you instruct us to arrange shipment of your order, the total charges on your invoice will include the corresponding freight charges. Unless otherwise arranged, the total invoice amount including freight must be paid prior to shipping.  While our website is capable of calculating most shipping rates correctly, we do have some inconsistencies when it comes to heavy items like mugs or if shipping overnight. Therefore, we will need to adjust the shipping cost and will inform you of the cost change.  Please note, some items are only available in one of the warehouses, therefore, you will have the option to either split the order or ship everything for the same warehouse (if all items are available in that warehouse). Therefore, shipping cost may need to be adjusted. Although we do the best to avoid extra fees, some carriers charge extra per box for home deliveries, which we will be added manually to your invoice.

Goods Damaged in Transit

In instances where damages or shortages of goods occur, customers are advised to accept the goods from the carrier as having been damaged or short. All shipments are deemed to have been received in good order unless we are notified in writing within 5 business days following delivery of the goods. For more information, please check our terms and conditions page.

Home Delivery

It is the customer's responsibility to track shipments to their location. We encourage you to sign up for delivery management services (e.g., FedEx Delivery Manager) to redirect packages if you are unavailable at the time of delivery. Once the carrier confirms delivery, customers should contact Joto within 5 business days if they did not receive the package. Joto will work with the customer and carrier to investigate the claim. For other carriers, we encourage you to sign up for package tracking via the carrier's portal or website.