Terms & Conditions
Terms and Conditions for Free Shipping on Orders over $250
Effective Date: April 2025
Joto Imaging Supplies is pleased to offer Free Shipping for qualifying orders of more than $1991. Please review the following terms and conditions to ensure your order qualifies for this offer:
Eligibility
Free Shipping applies exclusively to orders where the total before taxes and discounts exceeds $199 (One Hundred Ninety Nine US Dollars).2 [Read More]
Privacy Policy
Joto Imaging Supplies (“Joto,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, or subscribe to our email or SMS communications.
1. Information We Collect
The types of personal information we collect depend on how you interact with our site and services. “Personal information” means information that identifies, relates to, describes, or can be associated with you.[Read More]
Warranty Information
Eligibility: Warranty coverage is valid only for the original purchaser.
Coverage: Applies only to manufacturer defects during the specified warranty period.
Non-Transferable: Warranty cannot be transferred to another party.
Consumables Not Covered: Items like mug press heating elements, silicone pads, and platen protectors are not covered under warranty.
RMA Requirement: All returns and warranty replacements must be pre-approved through our RMA process.[Read More]
Returns - Cancellations
30-Day Return Policy—With a Few Exceptions
We love commitment—and so do some of our products. The following are considered final sale and cannot be returned or exchanged:
· Consumables: Once it’s opened, it’s yours. Used or opened inks, toner, transfer paper, and other consumables are non-returnable (even if you only “just peeked”).
· Opened Box Items: These are yours to keep. No take-backs here.
· Special Order Items: Custom orders like made-to-spec blanks or one-off requests are final sale. Deposits on these items are also non-refundable. [Read More]
Shipping Information
Terms and Conditions for Free Shipping on Orders over $250
Effective Date: April 2025
Joto Imaging Supplies is pleased to offer Free Shipping for qualifying orders of more than $250. Please review the following terms and conditions to ensure your order qualifies for this offer:
Eligibility
- Free Shipping applies exclusively to orders where the total before taxes and discounts exceeds $250(One Hundred and Ninety Nine US Dollars).2
- Overly bulky and lightweight items (such as “1Minky Blankets” or large photo panels) may be excluded from free shipping as the packaging is too large to allow for free shipping.
- 2Tailgate deliveries will be charged at $100 per shipment, the balance of the related freight costs will be free.
- The Free Shipping offer is only available for orders shipped to Continental USA*.
- *Orders shipped to Alaska, Hawaii, U.S. territories, or international destinations do not qualify for this Free Shipping offer. [Read More]